This Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit any website or social media platform operated under our brands and how we use cookies on our websites. Our website follows various principles concerning the collection, storage and use of personal information.

Empowered Love Within is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

1. Personal Information We collect and use

We may collect, or use, certain personal information that you provide when you voluntarily sign up for e-mails or free gifts through our websites, register for a class or presentation, leave comments, order a service or product, fill out any type of form or otherwise contact us.

The information collected may include your name, e-mail, business or personal address, phone number, and/or billing information.

We don't knowingly collect or store any personal information about children under the age of 16.

You will not be required to provide us any personally identifiable information to access or visit our website. We may collect some non-personal information when you visit our websites, like domain details, browser type, numerical IP address, viewed pages, and requested files during your visit.

We may also use cookies and other tracking technology to collect information about your online browsing behaviour and any devices you've used to access our Site.

2 Information Obtained from External Sources:

We may collect personally identifiable information, such as names, email addresses, and shipping information, from external sources as part of our services. These external sources may include but are not limited to online learning platforms, customer relationship management tools, or other third-party providers. The information obtained is subject to the same privacy and security standards as the data collected directly from you.

2.1 How we use your Personal Information

We value your privacy and will not sell, trade, or transfer your personal information to third parties without your consent, except for essential functions like processing orders. To fulfil orders, we may share your details with third-party suppliers (e.g., credit card processors, shipping companies). We may release your information to enforce Terms and Conditions, manage our business, protect users or the public, or comply with legal obligations.

We may use your personally identifiable information for marketing purposes, contests, special offers, or promotions. Your information might be shared with third parties for these activities, but we'll seek your consent before doing so. In case of a merger or acquisition, we reserve the right to transfer personal information. We may disclose your information for lawful purposes or with your consent. Your personal information will not be shared with any other third party.

2.2 Legitimate Interests

We process your personal data for our legitimate business interests, balancing them against your rights to ensure fairness. This includes:

Fraud detection and prevention

Engaging with you throughout your account's lifecycle for a positive experience

Internal auditing to maintain high standards

Market research, product development, and statistical purposes

Sharing data with selected third parties to enhance our products.

2.3 Retention of your data

Your personal data will be kept for as long as we require it in order to provide you with the agreed product(s) or service(s). It will continue to be retained after any account, policy or service has been closed or otherwise come to an end in line with our legal and regulatory requirements, this information is used for reporting/ tending within the business.

2.4 Reasons we can collect and use your Personal Information

We collect and use your personal information to send emails, fulfil orders, deliver products and services, complete customer orders and transactions, run contests and promotions, improve website performance and provide customer service.

3. Use and transfer of your information outside of the UK and EEA

We follow the UK GDPR and may share your information outside the UK and EEA, to operate our website and fulfil orders. By using our website and providing information, you consent to this transfer. We strive to ensure third parties comply with the UK GDPR when handling your information.

4. Your Rights

In order to access the data we hold about you, you need to make a ‘Subject Access Request’, or SAR.

Please provide:

Your name

Company Name (if applicable

Your address

Company Address (if applicable)

What information you would like.

Identification documents: one which shows your name and signature (e.g. a copy of your passport) and one which shows your Name and Address (e.g. a copy of a recent bill or bank statement or other official document). We will accept just one identification document if it shows your name, address and signature such as a copy of your driving licence (This is to take reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you).

Please note that if your SAR involves personal data of other or you are making a request on behalf of another (such as the business owner), we will need identification from these individuals, as well as a signed letter of authority from them that they are happy for you to act on their behalf and for us to release their data to you.

Once we have received your request and identification documents, we will have one month to fulfil your request. Where for some reason this will not be possible, for instance due to large volumes of data being involved, we are permitted by law to take up to an additional two months to fulfil your request. Where any such delay is anticipated we will inform you of this as soon as possible along with details of when we expect to be able to provide you with the requested documentation.

Your other rights as a data subject, where applicable, include:

The right to be informed about our processing of your personal data.

The right to have your personal data corrected if it is inaccurate, and to have incomplete personal data completed.

The right to object to the processing of your personal data.

The right to have your personal data erased (“right to be forgotten”).

The right to move, copy, or transfer your personal data (“data portability”).

Rights regarding automated decision making, including profiling.

If you have any complaints relating to the processing of your personal data, you also have the right to complain to the relevant Supervisor Authority. In the UK this is the Information Commissioner’s Office (ICO).

5. Information Security

We will take the necessary steps to protect your personal data.

It may be necessary to transfer your personal data to other Group companies or service providers.

Please be aware that communications over the Internet, such as emails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorised access, or loss of personal information, that is beyond our control.

Additionally, you can protect your system by installing anti-virus and running scans as recommended by the vendor. You should also run any security updates / patches you receive for your system from the supplier.

Never respond to unsolicited emails from unfamiliar sources. Such emails may be fraudulent and attempt to get you to provide your personal details.

6. Third Party Privacy Policies

Our Privacy Policy does not apply to third parties or websites. Thus, we are advising you to consult the respective Privacy Policies of these third parties for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

7. Cookies

Like any other website, we may also use cookies and other tracking technology to collect information about your online browsing behaviour and any devices you've used to access our Site.

8. Updates to this policy

We reserve the right to amend or modify this Privacy Policy at any time and any changes will be published on the Site. The date of the most recent revision will appear on this page. If we make significant changes to this policy, we may also notify you by other means such as sending you an email. If you do not agree with any changes please do not continue to use the Site.

March 2025